Reference

How We Handle Your Information

When you deposit via bKash, Nagad or Rocket and browse our lobby, we collect what's needed to verify your account, process payments and keep your sessions secure. This policy explains what we gather, how we use it, and the choices you have.

Account securityPayment verificationDevice session dataContact preferencesData retention
Browse Lobby Read FAQ
BDK99 How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to see what data we hold, request deletion, or ask how we use your payment records, contact us through any of the paths below. Our team replies within one business day for most privacy requests.

Live chat Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. They'll pull your account details securely and walk you through your options or escalate to our data team if needed.
Email support Send your request to the support address listed in your account footer. Include your registered phone number so we can verify your identity before sharing account data or making changes to your profile.
Account settings Log in, tap the gear icon, then scroll to privacy controls. You can download a copy of your data, turn off marketing messages, or close your account and request deletion from that panel.
DATA PRACTICES

How We Protect and Store Your Information

Your payment details travel over encrypted connections, account passwords are hashed before storage, and our servers sit behind firewalls that block unauthorized access. We keep your records as long as your account is active plus the retention period local financial rules require, then delete them unless a legal hold applies.

Encryption in transit

Every page on BDK99 runs HTTPS, so your bKash PIN, Nagad OTP and account password stay encrypted between your phone and our server. Payment confirmations and withdrawal requests use the same secured channel.

Cookie management

We set a session cookie when you log in to keep you signed in as you switch between slots, live tables and your wallet. Analytics cookies track which games you open so we can surface similar titles. You can block or delete cookies in your browser settings anytime.

Account access logs

We record the time, device and IP address of every login so you can review recent sessions in your security panel. If we see a login from a new device or city, we send an SMS alert and ask you to confirm it before granting access.

Data retention and deletion

Transaction records stay on file for the period local regulations require—typically five years—then move to archive or get purged. If you close your account, we delete your profile and marketing preferences within ninety days, keeping only the financial audit trail where law requires it.

Privacy Policy FAQ

We ask for your phone number, a password, and your wallet details—bKash, Nagad or Rocket account number—so we can verify deposits and process withdrawals. Device info and IP address are logged automatically to flag unusual login activity.

Yes. Log in, open account settings, then tap the privacy panel and choose download my data. You'll get a file with your profile, transaction history, session logs and any chat transcripts within forty-eight hours.

Open your account settings, find the notifications tab, and toggle off marketing SMS or email. You'll still get transactional messages like deposit confirmations and withdrawal receipts, but promo announcements stop immediately.

We share wallet transaction details only with the payment processor that handles bKash, Nagad and Rocket transfers so they can match your deposit to your account. We do not sell or rent your data to advertisers or other platforms.

Profile and preference data get deleted within ninety days of account closure. Transaction records stay on file for the retention period local financial regulations require—usually five years—then move to archive or get purged from active systems.

We set a session cookie to keep you logged in and analytics cookies to track which games you open. You can block or delete these in your browser settings, but blocking the session cookie means you'll need to log in again every time you visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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